Privacy Policy
This Privacy Policy explains how Focus House processes personal data when visitors use the website, submit inquiries, arrange product photography services, review proofs, or receive edited files.
This introduction outlines how the policy is organized and where to find key information.
Depending on your location and the data involved, you may request access, correction, deletion, restriction, or a copy of certain personal data. You may also object to some processing or withdraw consent where processing is based on consent.
To protect privacy, we may ask for information needed to verify a request and to understand the records involved. If a request cannot be fully satisfied, we will explain the reason to the extent permitted by law.
We keep personal data only for as long as needed for the inquiry, booking, production, delivery, recordkeeping, dispute handling, or legal compliance purpose for which it was collected. When data is no longer needed, we delete it or de-identify it where practical.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
How We Use Data
We use personal data to respond to inquiries, review product counts and usage needs, prepare quotes, arrange product intake and delivery, confirm shot lists and sample setups, produce and edit images, provide proof galleries and final files, manage payments and records, maintain the website, and meet legal or accounting obligations.
Service Providers
We may share personal data with payment processors, hosting providers, communication tools, and other operational vendors that support booking, storage, delivery, or site maintenance. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
Legal Disclosures
We may disclose personal data when required by law, to respond to lawful requests, to protect our rights or the rights of others, or to address security, fraud, or misuse concerns. We may also share information where needed to establish, exercise, or defend legal claims.
Data We Collect
We may process contact details, inquiry content, booking information, product and shot-list details, delivery instructions, payment-related records, gallery access activity, and communications about approvals or edits. We may also process technical data such as device, browser, and log information when users visit the site.
How We Collect Data
We collect data directly from form submissions, email or planning-call communications, product intake arrangements, proof-gallery review, and file-delivery exchanges. Some data is generated automatically by the website or service systems, including usage logs and basic device information.
Cookies We Use
We may use essential cookies to support site operation, session cookies to maintain form or gallery interactions, and limited preference or analytics cookies to understand site performance and improve usability. Cookie behavior may vary depending on the page and feature used.
Cookie Controls
You may manage cookies through your browser controls and, where available, site preference tools. Disabling certain cookies may reduce the functionality of forms, gallery access, or session-based features.